Frequently Asked Questions

We accept all major credit cards (Visa, Mastercard, American Express), Apple Pay, Google Pay, and PayPal for international orders. For orders within Turkey, we also accept local bank cards with installment options through iyzico.

You can modify or cancel your order within 2 hours of placing it by contacting us. After that, the order may already be in preparation and changes may not be possible.

Yes! Select the gift wrapping option at checkout. Each gift is wrapped in our signature tissue paper with a handwritten card. This service is complimentary on orders over $100.

Yes, we ship to over 100 countries worldwide. Standard shipping takes 10-20 business days, and express shipping takes 3-7 business days depending on your location.

We offer free standard shipping on orders over $150 (or $200 for Australia/Asia). Express shipping rates are calculated at checkout based on your location and order weight.

International orders may be subject to import duties and taxes determined by your country's customs authority. These charges are the buyer's responsibility and are not included in our prices.

Once your order ships, you'll receive an email with a tracking number. You can use this to track your package on the carrier's website.

Yes, every item in our collection is handcrafted by skilled artisans in Turkey. Due to the handmade nature, slight variations in color, pattern, and size are normal and part of each piece's unique character.

Yes, our ceramic bowls, plates, and cups are made with lead-free, food-safe glazes. They are dishwasher safe (top rack recommended) and microwave safe.

We welcome custom orders for special occasions, corporate gifts, or interior design projects. Please contact us with your requirements and we'll work with our artisan partners to create something unique for you.

We accept returns within 30 days of delivery for items in their original, unused condition. If your item arrives damaged, please contact us within 48 hours with photos and we'll arrange a replacement or refund.

Hand washing is recommended to preserve the vibrancy of hand-painted designs, though most items are dishwasher safe. Avoid sudden temperature changes (e.g., placing a hot dish in cold water).

Dust with a soft, dry cloth. Do not use water or cleaning solutions directly on the glass mosaic. Use the recommended bulb wattage specified in your product care card.